Capillary Technologies India Ltd.

Capillary Technologies India Ltd is a leading Indian software-as-a-service (SaaS) company that specializes in customer loyalty and engagement solutions. Founded in 2008 and headquartered in Bengaluru, Capillary offers a comprehensive suite of products that help brands understand and engage their customers more effectively through data-driven insights.Key Offerings:Loyalty Management Solutions: Capillary provides scalable, customizable loyalty programs for enterprises across industries like retail, FMCG, and hospitality.Customer Engagement & Marketing Automation: The platform enables personalized marketing through SMS, email, push notifications, and more.AI & Analytics: Their tools leverage AI and machine learning to deliver real-time customer insights and predictive analytics.Omnichannel CRM: Helps brands maintain consistent engagement with customers across online and offline channels.Clients & Global Reach: Capillary serves over 250 brands across more than 30 countries, including major names like Tata, Domino’s, Jockey, PUMA, and Shell.The company primarily operates on a subscription-based SaaS model, generating revenue from software licenses, professional services, and support.Competitive Strengths:Market Leader in Loyalty SolutionsComprehensive Solutions (Loyalty+, Insights+, Engage+, Rewards+) for Diverse SegmentsMultiple loyalty program and coalitions for retailers and conglomeratesCustomer and fleet loyalty for energy retailScalable Cloud-Based Infrastructure with Seamless IntegrationDiverse Long-Term Customer Relationships with High Net Revenue Retention